NO ASTERISKS, NO EXCEPTIONS
WHAT'S COVERED BY OUR 3-YEAR WARRANTY?
Virtually everything, including:
- DVRS: physical recorders, components, fans, and pre-installed hard drives
- Cameras: imagers, components, built-in IR illuminators, housings, brackets and accessories
- PTZ Cameras: imagers, components, pan/tilt motors, and housings
- Monitors: (complete coverage)
Note: Our 3-Year Blanket Warranty Policy is valid for both HD-TVI and IP technologies
Well, almost everything
While all physical parts are covered, extraordinary events are not. Unfortunately, we cannot warranty products for improper installation, misuse, physical abuse, and submersion in water, lightning strikes – or other acts of God.
What if something fails?
Don’t wait for weeks – or months – attempting to coordinate a return with the manufacturer.
Having trouble with your product? Call our tech support team at 844-814-5593 or open a ticket
and we will help resolve your issue.
Need to return or exchange your product? Call your account manager at 844-814-5593
. We manage all returns and exchanges directly, minimizing unnecessary down-time.
Unlike many solution providers, our FREE, unlimited technical support is here for you – for the life of your product!
Rest assured, no matter what, we’ve got you covered.